CAMS - Work Orders

Following are the major functions performed by the WORK ORDER component of CAMS

You setup the system by defining the locations such as pool, clubhouse, building numbers etc. where your staff will be performing work orders. The locations of individual units are automatically defined when you define the individual condominium units in your community.
You identify the individuals to whom work orders will be assigned. Typically, you enter the names of your maintenance staff.
You identify any optional Work Order Statuses such as In Progress - Assigned to Contractor. The standard Work Order Statuses of Completed, In Progress, Unassigned and Canceled are already defined. You can then post a list of Open Work Orders and your residents will be able to easily see the status of their request.
You define the type of work orders that will be assigned to your staff such as Repair Leak, Fix Irrigation, Clean Pool, etc. For each Work Order, you specify a priority and a Target Days number. Target Days is the number of days that you would typically plan to complete a Work Order of this type. Specifying the Target Days allows you to manage service levels to your community members and report on how well your staff is working to the service levels. For instance, in the case of a light out in a stairwell, this would be a high priority type of Work Order due to safety issues and your target level would typically be to fix on the same day that the light out situation was identified so the Target Days would be set to 1 and the priority set to 9. For a period that you specify, you could then generate a report that showed how many work orders for Light Out you received and the average number of days that it took to complete each Light Out Work Order.
You may pre-load preventative maintenance work orders such as changing air conditioner filters in the clubhouse. These work orders would have a start date in the future and would not appear on the Work order schedule until the current date was greater than the WO creation date.
Standard reports, which are sorted by priority and due date, include;

List of all open Work Orders.
List of open Work Orders assigned to an individual.
List of Work Orders overdue (based on the Target Days where the number of days since the Work Order was created is greater than the number of Target Days) and the Work Order is still open.
Work Order Performance report for a period that you specify. This report shows the total number of Work Orders completed by Type (Fix Light, Fix Irrigation, etc.), summary information for each Work order such as location of problem, average number of days to complete this Type of Work Order and the average number of days early or overdue to complete this Type of Work Order. A summary for all Work Orders completed in the period is also presented which gives total number of Work Orders completed and average number of days overdue or early and the percentage & number of Work Orders that were completed within the Target Days. This is a useful report to present at membership meetings.